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Intro to Ansible

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Resolved! Hide/Minimize the EIM Gadget

I have the EIM gadget embedded in my Finesse 10.5.1 desktop.  Some of the users within that Agent Team don't login to take emails though and the layout is only configurable by agent team.  Is there a way to be able to Click on the gadget header to hi...

dchumbley by • Level 1
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  • 4 replies
  • 0 Helpful votes

Cisco Finesse

Hi, Hoping someone can help - Cisco Finesse doesn't seem to be allowing LDAP sync'd users to login.I'm not familiar with Finesse so please forgive me - however would all users who have been sync'd into CUCM automatically have the ability to login? Or...

MyNameZac by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! Finesse 12.0 REST API HTTP FAQ

I get an error in the REST API in Finesse 12.0.I want to see if it's a bug or my problem.       #good casehttp://FQDN/finesse/api/User/5001/Dialogs HTTP Method : Get Content-type : application/xml Authorization : Basic Auth - Supervisor #error case h...

yjyu by • Level 1
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  • 4 replies
  • 0 Helpful votes

CVP Developers Help

Guys,I have a VXML application that i am using as Queuing application, so while the call is Queued the caller hears the prompts.In that Queuing application, we have placed a custom handler for real-time communication and events,  we are using fetch a...

CVP Element set exit state

Hello,   I am creating a custom element in CVP studio. It is working fine. I have created several exit states, but I wonder how to set one of this exit. It is by default going to "done" exit, what method can I use to set a specific one.   //My exit s...

Resolved! Setting Call Variables for Consult Calls

In Finesse JavaScript API, dialog.makeConsultCall does not allow you to assign call variables (user.makeCall does not let you do that either, but at least the web service API counterpart lets you do that if it is a UCCE setup). The only way to set ca...

Resolved! dtmf_keypress issue on Form Element

Hi everyone,I am writing dynamic form elements and am having an issue in my DTMF application in CVP 10.5.1.The issue is that the optional return value isn't returning. If I sent an option to "1 [cars]" or "1[cars]" the form is returning just 1 as the...

Resolved! Monitor mode type app in Finesse?

I'd like to create a server-side app that will monitor all agents and log them out after 4 hours in a single state.   Is there sufficient Finesse API for this?  Based on docs I've seen, I'd have to either create a supervisor for each team or shadow l...

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