I am aware of the realtime stats API (http://uccxserver:9080/realtime/schema). My question about the API is more around documentation (lack of) and support. Should we feel safe using this API, or, since it is not documented, is Cisco going to make...
Hello guys,Is there an agent to agent and supervisor to agent Chat Gadget available to download and use ?Thank youElie Gerges
Hello, I know 3 years back this was a huge feature request - does anyone know if there is a way through the API to know if there are any available agents to chat with in the call center? We want to disable the chat button if there are no agents logg...
Hello All, I have problem pinging VLAN's defined on master switch which is VTP master. On switch itself, I can ping VLAN gateways, but on two connected switches, I can't. Switches are connected through 1Gb SFP, ports are trunked on all 3, all VLAN's ...
Dear Team, I am in need to track the last 2 menus that the callers has entered into during the VXML script among with the Calling number (ANI). is there any way i can track this ??? Regards,
I have a UCCE 11.6 lab system where I'd like to find the low-level real-time data on queued calls. I'm not sure if I'm looking for an API or a Database. Do you know which Cisco doc talks about this? I had heard that there's an Informix database I...
Hi all, For various very long reasons relating to working around CORS and embedding other 3rd party apps/CRMs, we're trying to run Finesse 11.6(1) ES01 at a customer behind a reverse proxy. Everything's set up and forwarding / URL rewriting. Howeve...
I have a simple question that I can't seem to find on any of the documentation available from Cisco UCCE. If agent A is skilled in Skill Groups X & Y at the same time how does AvailTime get reported in both Skill Groups if he had a total of 60 second...
Hi,I am getting this error in CVP 11.5 and it's happening intermittently. There are no errors in application logs or CVP logs. I am not sure why this is happening.SERVER ERROR: bad_url: /CVP/Server?MSG_TYPE=CALL_RESULT&CALL_ID=7356F591E4E111E78BB18CB...
I have a report and dashboard with html hyperlinks that work in CUIC versions 9.0, 9.1, and 10.0. I just put HTML code in the database data, and CUIC would render it as expected. However, in CUIC 10.5 this no longer works. All HTML code now appears a...
I work with Cisco Finesse version 11.5 . my agent state changes from ready to reserved to not ready to ready to not ready. I cannot receive any inbound calls. Any ideas on how to fix this?
Finesse softphone is loaded in to external web page. We are trying to do 2 way communication using gadget. Gadget is able to send data to web page, but gadget is unable to receive data from the external web page.
Hi, I have two CUCM separate clusters first cluster devices numbers 5XXX i want to dial from the second cluster with 0095XXX to the first cluster how does this work. ThanksCollaboration, Enterprise Application Gateway
Dears, I would like to ask about the feasibility of the integration between Cisco SocialMiner (Chat) and Third-party CRM systems in order to have a screen pop-up when a chat is assigned to an agent. The pop-up is to display customer information retri...
We have a VAR writing an IVR application under Java/Tomcat. We are using UCCX 10.6.1 SU2. They are experiencing session management issues. TAC has repeatedly asked about load balancers and there are none at this stage, but that is our desired end ...
