Cisco Finesse CRM integration

[hernandez.jaime]

Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?

[prawat155]

Hi @hernandez.jaime 

Are you open to trying out a third-party integration software? There are some really nice and powerful CRM connectors and agent desktop solutions that offer seamless integration of CRM and telephony systems, along with other backend applications. You may start your search with NovelVox. They have a wide range of integration solutions that are just made to cater the unique organizational needs of contact centers like Cisco Finesse, Avaya, Genesys, and more.  

[prawat155]

Hi @hernandez.jaime  

Are you open to trying out a third-party integration software? There are some really nice and powerful CRM connectors and agent desktop solutions that offer seamless integration of CRM and telephony systems, along with other backend applications. You may start your search with NovelVox. They have a wide range of integration solutions that are just made to cater the unique organizational needs of contact centers like Cisco Finesse, Avaya, Genesys, and more.