Hi ,I am trying to build a gadget that shows a modal dialog box when incoming call is not answered by the agent. this Dialog should have two button to change user state again to ready or not_ready state.any help is appreciated.ThanksNavin Saxena
Forum Posts
Hi, I'm trying to setup google sheets API and wanted to add google as a custom connector. The issue I'm having is that google use grant type Authorize code and wxcc only allows oauth with client login or password. I'm trying to do datadip in the flow...
Good day, Just wonder if you could help me out with a bit of feasibility study. (ECE /UCCE Version 12.6 Enterprise Edition) Is it possible the following scenario that involves both Cisco Chat and OpenAI Chatbot? user logs in Chatbot and has a conver...
Hi, I am following the Cisco Finesse Administration Guide, Release 12.0(1) * and the CLI commands it shows to configure the CSP are not available in my Finesse. Did I miss anything to enable? Is it a known issue? Can somebody give me a hint how can I...
I need to the Agent ID for a 3rd party post call survey. I collect the values for AgentAnswered.AgentID or AgentDisconnected.AgentID in an event flow (which both match). If I try to match this Agent ID to a configured agent, the values are differen...
Hello,I'm trying to track down information of overall customer experience. When customer calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up. so details like customer number, how many times that particular customers calle...
Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system (OTRS) cloud hosted. Recently management want to integrate with ticketing system so that from IVR customer can select to open a new ticket or they ca...
Resolved! Admin roles required for WxCC API access
My customer is developing some reports and dashboards for their Webex CC deployment. I walked them through the CC API docs on developer.w.c, and IT department is preparing to set up the devs with admin access in Control Hub per the API docs to start ...
Resolved! Webex API Oauth integration
Hi all,I'm trying to generate an OAuth token following this repository on GitHub: https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/app-auth-sampleAs the sample shows, I created a .env file with my own app's ID. The logs obtai...
Resolved! Cisco Finesse CRM integration
Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?
Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
Has anyone that uses vanity URL's to access Finesse via a load balance (F5) with a Health Monitor found that what was working with Finesse 12.0 is not working with Finesse 12.6? Our Health Monitor is built on the /api/SystemInfo search with a return...
Doing due diligence for a customer request. Customer is on UCCX 12.5 SU2 and CUCM 12.5 SU7a. The script is utilizing Call Consult Transfer to send a call to a non-agent phone or hunt pilot. As we all already know, the consult transfer presents the...
Please, could you explain how I can make failover schem with two MS SQL server. I have application on Cisco Call Studio wich make select from DB via Element Database. I want make failover schem, If one server unrechable, application make select from ...
