finesse 10.5 - consult api

[vinhsam1009]

Hi everybody,

My back-end site use finesse non gadget api, now i wanna consult gadget embed this, and transfer call to other.

Anyone can share guide and experience to develop it ?

Thank

[dekwan]

Hi,

Sorry, I don't quite understand exactly what you are trying to develop so if you can add more details, my answer can be more specific.

Here is the Consult call API: https://developer.cisco.com/media/finesseDevGuide-11.5.2/CFIN_RF_D172A758_00_dialog-make-a-consult-call.html

On the consult leg, you will use the Action on a participant API to complete the transfer: https://developer.cisco.com/media/finesseDevGuide-11.5.2/cfin_r_dialog-take-action-on-participants-11-5.html

You can also do a single step transfer using this API: Dialog—Initiate a Single Step Transfer

Again, let me know the details of what you are trying to develop and I can add more details.

Thanx,

Denise