Finesse Chat between Agent and Supervisor

[Vinod Patil]

Hi All,

In CAD and CSD we have chat functionality, where supervisor or agent can initial chat with anyone in the team but in Finesse out of box I do not find this functionality. As Cisco document says Supervisor can chat with agent.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/...

see section " Supervisory features"

Please help me if anyone has idea how we can do this.

Thanks,

Vinod

[grebac.2ring · Accepted solution]

Vinod,

Have a look here - cisco announced a spark based option here:

View article...

or, alternatively, you can have a look at 2Ring GADGETS for Cisco Finesse - 2Ring - Contact Centers - GADGETS for Cisco Finesse - it offers a lot more than just chat, it comes with broadcasting, alerts, notifications, improved call control, contact management and I could go on.

Michal, mgrebac@2Ring.com

[Vinod Patil]

Thanks a lot Michal !!

If any of our customer is ready to use 2Ring gadget , will reach you