03-07-2012 09:51 AM - edited 03-14-2019 09:30 AM
Hello all,
I am looking to implement UCCX 8.5 initially for our help desk call center. I wanted to see if anyone had a sample script I would be able to look at.
The scenario is the calling party calls extension 3333
Receive a message that you have reached the IT Helpdesk
Press 1 for a Systems System Status
Press 2 to speak to a Support Desk Specialist, if all agents our busy it would roll over to an outside number to outside services.
Press 3 for more specific support questions.
Any help would be greatly appreciated.
Solved! Go to Solution.
03-07-2012 11:18 AM
Here is a high level script that does what you want. You would need to modify the details for how you wanted it to work, but this should get you in the right direction.
03-07-2012 11:18 AM
03-07-2012 11:23 AM
Thank you Andrew. This is my first attempt with UCCX.
03-07-2012 11:35 AM
Have you written a script before? If not, you may want to look over this document. It's for 8.0, but the same logic holds (plus I have yet to find one for 8.5).
The script I attached doesn't have 100% of the things you'll need (no Set step that defines the name of the queue, etc). But it's a foundation to start with.
03-07-2012 12:01 PM
Thanks again.
03-07-2012 12:08 PM
No problem. Let me know if you get stuck or just want somebody to verify the script before rolling it out.
05-23-2013 08:40 AM
Matthew / Andrew,
This was great question / answer post... many thanks. I especially appreciate the example sample.aef and Cisco guide doc.
Many thanks!
10-28-2015 02:14 AM
Hello andrew,
Many many thanks for the cisco guide shared by you, thats really helping
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