UCCX and Salesforce integration - Credit card information sent over API

[hamed1900]

Hi,

Customer wants to integrate UCCX ( Premium)  with Slaesforce, Credit Card information should be sent over API for processing.

Is it doable? anyone has a good ducument for something similar?

Thanks,

Hamed

[anchoudh · Accepted solution]

Hi Hamed,

Referring to the UCCX 8.5 datasheet,

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.html

Cisco  Unified Contact Center Express Premium  allows you to apply HTTP  integration to provide integration and a screen  pop with browser-based  applications such as Salesforce.com running in  the Cisco Agent Desktop  embedded browser.

Also refer the section "Figure 1.Cisco Agent Desktop with Integrated Multitabbed Browser (Premium)" in the below link,

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/data_sheet_c78-584241_ps1846_Products_Data_Sheet.html

An example is also provided in the below link,

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/prod_white_paper0900aecd804c6cdd.html

Hope it helps,

Anand

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