05-26-2014 05:44 PM
Hi Experts,
CUIC version 10
Finesse version 10
I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displayed on Finesse client.
I'm able to browse to CUIC.xml just fine from a browser, but I needed to check if I need to add the following permalink below? as it does not match the whats shown int the CUIC.js file.
Please advise. Really want to get this to work for my Finesse agents as Live Data report for Finesse using UCCE is not supported.
e.g. from CUIC FInesse gadget .pdf
<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&linkType=htmlType&viewType=Grid" width="100%" height="650">
Thank you,
Yavuz
Solved! Go to Solution.
07-16-2014 02:32 PM
When you specify the permalink in the gadget xml file you have to take care of the escape characters in the permalink.
Eg:
& becomes &
< becomes <
> becomes >
So, you should try the following:
<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&linkType=htmlType&viewType=Grid" width="100%" height="650">
05-27-2014 08:02 AM
The CUIC sample gadget url must be edited to use the working permalink from your CUIC system.
05-27-2014 03:20 PM
Thanks for the response.
I can't get the gadget permalink displayed on finesse. I'm certain I got the right Permalink URL.
Any other suggestions?
Thanks,
Yav
Sent from my iPhone
05-27-2014 05:31 PM
Does this look correct? Do i need to include this URL anywhere else in the CUIC.js file? please let me know.
var finesse = finesse || {};
finesse.gadget = finesse.gadget || {};
finesse.container = finesse.container || {};
clientLogs = finesse.cslogger.ClientLogger || {}; // for logging
05-28-2014 07:10 AM
There is no where else to specify the url. You can look at the console in the debugger so you can see the log statements and see if the url is being set correctly.
What are you seeing being displayed in the gadget?
05-28-2014 07:31 AM
Just the finesse desktop page no error or gadget display.
I'm able to browse the permalink fine just can't have the gadget displayed under the finesse desktop.
Do you have an example CUIC.js file I can use to test?
Thank you
Yav
Sent from my iPhone
05-28-2014 07:38 AM
If the gadget itself is not displaying you likely have a problem in your desktop layout.
Can you provide a screenshot of your layout and of your agent desktop?
05-28-2014 02:42 PM
Thank you. Is there a way we could schedule a desktop share to resolve this one together? Would be lovely to see this feature work with Finesse and UCCE 10 as I have yet to see it work.
Sent from my iPhone
05-29-2014 08:27 AM
If you have a DevNet service contract you can open a Service Request using Technology: Other and SubTechnology: CDN – Customer Contact Applications.
Here is info on DevNet service contract
https://developer.cisco.com/site/devnet/support/
07-16-2014 02:32 PM
When you specify the permalink in the gadget xml file you have to take care of the escape characters in the permalink.
Eg:
& becomes &
< becomes <
> becomes >
So, you should try the following:
<iframe src="http://10.86.140.90:8081/cuic/permalink/PermalinkViewer.htmx?viewId=500DAF961000012834F0D57E0A568C5A&linkType=htmlType&viewType=Grid" width="100%" height="650">
04-10-2015 08:32 PM
Had the same problem and figured it out.
put the cuic gadget code under the sample live feed gadgets. here is my desktop layout. you may have issues executing the report use IE, no chrome or Firefox.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide