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Hello,     I need to create an ECC variable that whenever the agent receives a call, it will retrieve information (Group ID) from a 3rd party integrated software located on another server with address http://10.10.10.2/test..Call Comes in--> ECC Vari...

Has anyone created a repeat caller CUIC template for CCE? Looking for something that allow you to specify a date range - i.e. all calls with the same ANI and distinct RCK for April 15 - April 16.

Hi All,I was exploring options to integrate Finesse with PeopleSoft. Also i am not the developer but have basic programming knowledge.If anyone has any experience please give me idea how we can achive this.I have also checked WorkFlow as well and i a...

Hi,In Agent_Event_Detail, if an agent is on the same event for more than 15 minutes, the report below shows the same state in multiple rows.Is it possible to just get the first timestamp and the full duration of the next ones which is tied to she ver...

Hi,I want to publish some text messages to a pub sub node(existing node or new node - if possible) in Finesse from a gadget.  Does anybody has done this before? Can I get an example how to implement this?Thanks in advance!Best Regards,Yudhi

Hi,Currently our application is running with CTI OS. As I saw there is EOL for this.So do we need to migrate to finesse. If so what are the things that I need to consider for this migration.And also we are using ICM, so if we migrate to finesse is th...

I have an issue where in order to troubleshoot it would be great to have a visual of who is "queued" for a Skill Group in real-time (or as close as I can get). Is there a SQL table I can view that would store this information -- Rogger, AWDB? Or is t...

Hi Experts,CUIC version 10Finesse version 10I've gone through the CUICSampleGadgets readme and pdf file available from Cisco DevNet for Finesse and configured this accordingly step by step and still have yet to successfully have CUIC permalink displa...

Hey.Im playing with the Samplegadget, and need to find out have to go not ready with and reasoncode.The button works perfect without reasoncodes, but not with reasoncodesThis is from the .js file (made the function myself)    setUserStateNotready: fu...