Unified Communications Infrastructure

I have a user with Click to Call 8 installed on Windows 7 64-bit.  It's worked fine for the last month, however a few days ago it stopped.  When we open preferences and update his username/password, clicking on the Phones tab fails to pull any extens...

Hi !!!!I have the following problem with the plugin CUCIMOC 7.1.4, if i enable it in a laptop without Nortel IP Telephony App enabled , the CUCIMOC just work fine, but if i try to enable it with Nortel IP Telephony App enabled laptop, i just doesnt c...

It is possible to disable the placed and received call log in the ip phones?I want to prevent to see the logs from anyone.Thanks

I've had a reoccuring problem with CUVA not seeing a physical phone that is connected to the computer. Our computers are running either Windows XP or Windows 7. I've used the diagnostics window and typically nothing shows in either the CDP Messages w...

I'm on Call manager 8.0 with CCX.Im trying to figure out a way to run reports on CTI route points, I need to know calls details on each caller that hit the Route Point.I have been unable to figure out how to run that so far, is it not possible to run...

Hello All,Just want to verify something here.  To create an RDP Template for mysystem, I first need to export an existing one and then upload it as a template is that correct?  I believe the steps are first to pull up Export Remote Destination profil...

I have 2 users out of 400 that when they log into their presence client they can't come out of "invisible" status. Everything looks correct in the settings in UCM and the Presence server. All users are configured the same. What could possibly cause t...

Hi Guys, im just deploying CUCIMOC on a customer, but i have some laptops with rcc enabled in the MOC and wjen i install the CUCIMOC plug in it does not works, can anyone help me, in how can i disable rcc (moc voice), in the MOC Panel in order to get...

Hi,The customer wants to deploy CUCM8.5 and UCCE 8.0(x) with IVR 8.0(x). But when we checked the compatibility mtrix, Cisco documentation provides us conflict information:The following table shows CUCM8.5 can work with IVR 8.0(2)SU2;http://www.cisco....

I have the following setup:CUCM 7.1.5UCXN 7.1.5CUPS 8.0.2I have installed the 8.0.1b plugins with a Lotus Sametime 8.5.1 client.  Everything works great except for Presence.  [Michael, Precense is working with CUPC and I have your book, just not with...

Hi all experts.When i want to simulate PSTN cloud in my lab, i usually do it using FXS port (plugging a normal analog phone). And then assigning, lets say my country's mobile codes via destination pattern, so that, from my ip phone, whenever i dial 0...

Situation: PIM does not activate.  Center took a power hit -  PG took a hit and had mother board replaced. After that the PIM attempts to connect but is continuously disconnedted:SPECS: PG (ver 6.0) running on a windows 2000 box             CRT cable...