Unified Communications Infrastructure

anyone can assist or guide me on the following for the upgrade? Voice Gateway: Cisco 2821 (will not upgrade) DLU count: 2032 How do i determine the number of user licensing to be converted to UCL/UWL with Cisco? Who can i look for? For the upgrade, ...

I have recently setup Jabber Guest and it is working fine for most users however some users get "TURN Error" when trying to call in from their organization.  Does this mean that even the caller needs to have their firewall open UDP port 3478?

Hi, I'm looking to implement Single-Sign on for Jabber clients in the environment. I have setup ADFS 3.0 with separate xml files from CUCM. SSO Mode = Do I need to enable all nodes in the cluster to get Jabber functioning with SSO? Or can I just ac...

Looking at an older CUE that is integrated with CUCM(4.1).  Recently some users have had issues w/ their greetings.  All users are using the standard greeting, but for some users there is a noticeable delay before you hear the greeting.  So user 1 wi...

hi, I want to generate the report "Stock > Inbound > Detailed call by call CCDR Report" and want to have this report based on the selected time (each day) for last 1 month. the issue is when i select 1 month option or absolute data range, it doesn't...

Is it possible to create an inter-cluster peer between Presence 8.6 and 10.6? I am upgrading and didn't know if this is compatible or not.

Hello all, I have strange  problem with voicemail. Here are the situation: Phone A ext: 1001 Phone B ext: 1002 All phones are configured with CFNA/CFB to voicemail. . I call from mobile to 1001, pick up the call and leave it connected stay. Then I ca...

Hello, I recently completed some network changes at our office and would like to get the Email Notifications working on our UC540.  I was going to call TAC but then read the this unit has reached end of life for support..  So I'm hoping there are som...

hi All, We have recently deployed a CUCM + h323 voice gateway for our enterprise. We now need to integrate a 3rd party pabx overseas(our counterpart) so that we can make calls with each other. Is SIP trunk the recommended way to do this? if so how ...

Hi guys. An user has weird issue: first he was getting voicemail to email with no MWI on phone (cisco 8845 sip), then he was getting only MWI with no emails . Only 1 user from 100 is affected. CUCM and CUC 10.5 synced with AD and Exchange server.  I ...

I am currently working on a CUCM cluster with a single publisher, subscriber and IM and Presence server. The IM and Presence server is currently showing an active partition usage of 100% in RTMT.  My question is: What are the best ways to reduce this...

Just recently installed IE 11 and now when I log in to Unity and try to use one of the drop downs, like "edit" to edit a greeting or password or whatever it doesn't drop anything down. Can't get to any of the "edit" menu items. Do I have to drop back...

While using the headset the user can hear the call coming thru the handset