Is there a way to set an alert on the cisco unfiied contact center express 8.5 supervisor's Desktop 8.5(1) so that when an agent has been in the "not ready" for greater than XX minutes it alerts the supervisor?
Hi,
can anyone have a simple and short document to design complete UC platform?
i am more interested in different platform such as CUCM, VCS, WEBEX, CISCO SPARK, CMR, ON PREM WEBEX, INTEGRATION WITH LYNC and so on.
hello Team,
My Customer has upgraded their UCS from 5.x to 6.x version..
1. The demo license is going to expire in a couple of the day:- What will be side affect of that.. Currently his IPT infra is running into that..
2. what is correct part code w...
We have an issue with STC network .We can make calls from IP telephone to All the operators including STC but we are unable to receive calls from STC network.
when we Requested STC to look at this issue they told us to add area code (011) in Cisco Un...
I am struggling with trying to determine which logs to gather to determine what is happening with a couple of phones.
I have a couple of phones that were registered and now they are not registered.
While most of the phones we have are SCCP, the 2 I a...
When a call is received especially through SIP trunk, calling party SIP URI's domain portion is getting changed to @cucmip. This blocks the user from returning the call using the recent calls.
How to disable CUCM from changing the domain portion of...
Hi All,
Im having CUCM version is 8.6.2 and want to upload SHA256 CA certificate for Tomcat.
Before generating CSR, I checked show web-security and the CN appeared as below -
Subject Name: L=Singapore, ST=NA, CN=APAC-CUCMP.companyname.com, OU=AP...
We are currently running CUCM Ver. 11.5. We are converting a small warehouse site from Avaya to Cisco. Currently with Avaya all 10 phones have a Group Page button configured that broadcasts to all other phones when pressed from any phone.
I need t...
I have noticed that when transferring calls from call manager to PABX the call drops.Prior to transferring the call the person can speak to the other end but when they press the transfer button this is when the call drops.
we are currently in the cl...
Kind of difficult to explain in the title. What's happening is that if someone is forwarded to, transferred to, or direct dials voicemail... it keeps the caller on a hold line for about 3 rings before transferring. I'm sure this happens from an outsi...
HiI have new site with My order Cisco Part number is : R-CUWL-STD-K9>>Unified Workspace Licensing - Top Level for STD - 9.x .
Until now not yet install the cucm for new site and i need go with CUCM 11.x what i can do ?
RTMT 10.5, in Gateway Activity, Gateway Type PRI, consistently shows many more Active PRI channels than are actually available on Spans InService. for example, 680 active channels for 23 spans (23 spans x 24 ch = 552 max counting Dch)
May be coincid...
Hi All
Just wondering if anyone has also seen this.
I am trying to login to Cisco Prime License Manager.
It just seems to sit there and never lets me login.
I am able to ssh to the server and login as super user though.
The version number is: 10...
