Unified Communications Infrastructure

Resolved! Migrating to new cluster & new hardware/vm

We currently have a couple of EOL Cisco UCS C210 M2 chassis, running CUCM 10.5.1 (on ESX( 5.1.0) and have purchased 2 x Cisco UCS C240 M4SX which we want to run CUCM 11.0 (on ESX( 5.5.0) The company is carrying out a departmental re-org, in which ...

Resolved! Cisco Unified Collaboration Solution and Order Guide Flowchart

Hi Experts, In Cisco UC, there are a lot features and service option and licenses as well. Is there any flowchart for UC solution and ordering so that we can make design and BOM easier? Regards,

Resolved! CUC Unified messaging not working for single user

Hello , I have a problem with unified messaging . It does'nt work for one user I tried to delete the user and import it agian . When I do test everything is ok . When I use the option "Use This Email Address" and change it to other exchange accoun...

Resolved! CUCM DRS to offline server

Hello, I think I need some help understanding the drs process. I have the backup sets for the cucm server. I've set up the .ova on my vmware enviroment and proceeded to install the application with the bootable media. However: according to documenta...

uccx 8.5.1 and cucm8.6.2

please help, I am running CUCM 8.6.2 and UCCX 8.5.1 with the latest update from the cisco website, the serves "Cisco unified ccx engine" will not stay on. I restart or start the serves and it will go partial serves and then back to shutdown. I have...

Cisco attendant console V11

Hello I have a cisco unified communication manager v11.and i want to install and configure cisco attendant console v11.but i'dont know .please can you gave the documentation and explain me the procedure . Thank you Best regards

Not Detecting Phones During Discovery

Trying to setup PC Analytics but its not discovering any phones. The homepage OpsView tab under cluster health states that Cluster discovery may not be complete for Unified CM and/or Cisco VCS. You must complete cluster discovery for the data to disp...

Resolved! Jabber 11-6-0 for Windows Installation and CME Support

Hi I am trying to install Jabber for Windows versions 11.x, 10.x and 9.7 but after the installation, there is no option for "Phone Capabilities Only" I have CME 11.0 version but i am not fix the installation for Jabber for CME. I have tried with d...

presence 8.6 in Cluster restart

Hi , I have presence ver 8.6 pub+sub handled 400 users I what to do restart to the cluster without users fill that . my point is the users will not disconnect and need to do login . My action plan : move all users to the sub > restart the pub...

changing Licensing for New CUCM installation

Hey Guys, I have been working on a project and I am not able to figure out the licensing part here, The customer is upgrading from CUCM ver 8.0 on MCS servers to version 11.0 on the BE 6000. The way it has to be done is manually configure the new s...

Auto Attendence

Hello, I am confusing for configuring Auto Attendance... some were it mention we need to create Call handler & using Cisco Unity Connection we can upload the prompt.... Also there is CUEAC Web page need to login .... Is this mean there are 2 opti...

Dialing VM pilot number getting no welcome greeting ( dead air complete silence)

Hi All, I configured VM following guide https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_2/ccmcfg/b06uone.html but now after configuring all, when trying to reach to vm pilot number 5600, i am getting dead air, there is no welcome gree...

Cisco Prime Collaboration License

We are at deployment stage of around 2000-5000 endpoints with BE7000 including Edge, I want to include Cisco Prime Collaboration to maintain the same, what license’s do I need to order, please help. Regards Irshad

Resolved! CUCM Call Recording

Hi all, My new superintendent is wanting specific users to be able to record their phone conversations if needed. Right now, we're on CUCM v7.1 and Unity v8.5. I have Live Record working right now in our environment. He doesn't like the fact that th...

Resolved! Does CAC counts the IP/UDP/RTP header info into bandwidth calculation or not

I would like to know if CAC counts the IP/UDP/RTP header info into bandwidth calculation or not. Since, CUCM is application layer if I am right and it should pass this information to the layer below so, I want to know is CAC only takes the payload in...

Unified Communications Infrastructure

Forum Posts

Resolved! Migrating to new cluster & new hardware/vm

Resolved! Cisco Unified Collaboration Solution and Order Guide Flowchart

Resolved! CUC Unified messaging not working for single user

Resolved! CUCM DRS to offline server

uccx 8.5.1 and cucm8.6.2

Cisco attendant console V11

Not Detecting Phones During Discovery

Resolved! Jabber 11-6-0 for Windows Installation and CME Support

presence 8.6 in Cluster restart

changing Licensing for New CUCM installation

Auto Attendence

Dialing VM pilot number getting no welcome greeting ( dead air complete silence)

Cisco Prime Collaboration License

Resolved! CUCM Call Recording

Resolved! Does CAC counts the IP/UDP/RTP header info into bandwidth calculation or not

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DTMF not working on SCCP Phones on SIP Trunk

the incoming calls that are in the Attendant Console Standard queue

Webex - Expressway - Constant SIP Register and IP Changes

CS-DESKPRO-K9++ USB Control

I want to know if certain DN's can forwarded with the called number

Requirements of internal SRV records in internal DNS for a MRA deploy

Outgrown Dial Plan

CUCM 11.5.1 upgrade to 14.1SU3 preUpgrade Failed check 1.6

Cisco CP-8865 not displaying receiving video stream

UCS ESXi Version vs. CUCM/CUC/CER Versions