Hi,One of our customers is on UCCE platform with multiple PGs (and Finesse Servers). The customer has a single custom desktop instance connecting to multiple Finesse Servers via the API.As each of the Finesse Servers has its own not ready codes, the ...

Hi Guys,I had this question from one of our IP Tel Engineers. The reason being it's quicker for him to create 1 Route Point and then create multiple lines(DN) for that RP.However, I have never done this before and not sure if it's going to work or if...

Hi Guys,We had a shutdown on the weekend and unfortunately the RtCSQsSummary table for 3rd party wallboard are not updated anymore.The wallboard are currently showing all 0s and when I check the RtCSQsSummary table on CRS Server directly it also retu...

Hi,We have QM 2.4(1) installed and is working okay. However, we wanted to change the authentication settings from QM Authentication to Active Directory Authentication.I went to the Enterprise Settings on postinstall.exe, however I could not find anyt...

Hi,I have an issue with my Outbound Dialer Ports. On the Dialer Window Title it's showing C=10 R=0 B=0.I've checked in the Call Manager and the Dialer Ports (VIP 30 Device) are shown as registered.One thing though, the Dialer is configured to connect...