About kgroves42

kgroves42 · 01-15-2024

Hello we are converting a customer over from UCCX to WxCC and one major pain point is for Agents to see the status of other Agents when they are unavailable, for example at Lunch, Meeting, ETC. But within WebEx Contact Center, you only have ‘Availabl...

kgroves42 · 12-28-2023

Hello, I am trying to play back the calling number within a flow using text to speech and it keeps playing the 10 digit number (X.X.X) as two billion 25 million, ect. I just want it to play each digit individually. So I setup an SSML which works fo...

kgroves42 · 10-26-2023

Hello, Just seeing if anyone has got the Threshold rule to work on Webex Contact Center? I simply want an email notification if there are not any Agents logged in. But I have been messing with this for a while and it simply does not seem to work fo...

kgroves42 · 09-22-2023

Hello, I am just wondering if it is possible to show the outputs from an HTTP Request in Webex Contact Center. It seems impossible to tell why my request is failing. Everything seems encrypted. Thanks

kgroves42 · 09-11-2023

I wish they had a specific Location for Webex Contact Center but I cant seem to find it. So hope you do not mind me posting in this Community. But I am trying to get Random Announcements to play while on hold in Queue. And I was wondering if there i...

kgroves42 · 04-29-2024

To change that, you would need to contact TAC

kgroves42 · 04-29-2024

Hello yes, on the setup of your WxCC you should get the option to intergrate it with your Webex Calling You can check this in your General Service Details.

kgroves42 · 03-29-2024

I have done quite a few faxes but never used the Audio Codes. One thing maybe to check on the ATA is to confirm that t38 is enabled. Also what type of PSTN do you have? Do you have a local gateway? Also for testing you could point a number direc...

kgroves42 · 03-15-2024

Also just found this, here is a better example for what you are trying to do. https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/iframe-widget-sample

kgroves42 · 03-15-2024

Hello, You should be able to add the Report using iframes within the desktop json file. Here is a link that explains and gets you started using custom desktops https://webexcc.github.io/pages/Agent/#custom-desktop-layout Here is a snipit of what I u...

Member Since	‎11-20-2001 09:16 AM
Date Last Visited	‎04-29-2024 08:24 AM
Posts	245
Total Helpful Votes Received	157

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User Activity

Would like to show Idle Code to other Agents

Trying to use a Variable within SSML for TTS in Webex Contact Center

Threshold Rules on Webex Contact Center

Debug an HTTP Request in Webex Contact Center

Random Numbers in Pebble for Webex Contact Center

Re: Integrate Webex Calling with Contact Center PSTN

Re: Integrate Webex Calling with Contact Center PSTN

Re: Fax issues with Webex Control hub

Re: Webex Contact Center - integrate custom Reports into the Agent Des

Re: Webex Contact Center - integrate custom Reports into the Agent Des