Hi,
CRM need to connect to CTI server as CTI client to get the required informations . CTI server will push subscribed information to CRM for it to display the call information. To achieve this, GED188 documentation is a good place to start:
https:/...
Hi Elliot,
There was an issue with user name advanced search which is resolved now. It is available as an ES for 12.5.2 release(https://software.cisco.com/download/specialrelease/2db89e92094d0403290db259080878a2).
Thanks
Hi Elliot,
There are update only parameters skillGroupsAdded, skillGroupsRemoved, agentAttributesAdded and agentAttributesRemoved which can be used to add/remove skill groups and attributes. But supervisorTeams should be the full set if you are updat...