Thanks, we are checking that too. You are correct, some seem to work. I’m very appreciative of your help. Our customer service manager’s life is just a little bit better because of this ‘fix’.Thank Again Denise.Susan kiferTHE SIMONDS GROUPCIO & Vi...

Thanks so much Denise. I found the problem. This change works if we use Internet Explorer as our browser. It does NOT work if we use Firefox as our browser. We had been using Firefox.Problem solved!Truly appreciate your input/help!!Susan kiferTHE...

Thanks again. I don’t know what would be different on our side.Unfortunately, I have tried that I believe with no difference. I can now test with the CRSAdmin account but trying 10, 20 and 30 rows made no difference. I logged in/out each time and cl...

Thanks Denise,Here is the code that was updated yesterday. Do any services needed a restart after the change as well.Thanks!Susan

Hi Denise,We tried this but it did not change anything.  Any other ideas?