Hello @RL5901, I would say that most of the feedback received so far from customers using WebRTC has been positive, with two main positive comments being around WebRTC allowing agents to only need to use Desktop for all call controls and satisfactory...
@tmessenger To answer your initial question, you can type cast (convert from string to int) in Flow Designer by creating an integer variable and then using the Set Variable node (with Set Value option) and select as Variable your integer one and as S...
Hello @Avner Izhar , you are correct that API does not provide this kind of access control, by default the API will have visibility for all recordings. If you go through this path, only way would be that in the script/programming logic you create, wh...
Hello @mrvoipstuff, what is mentioned already in this thread is correct.
If I may add, status sync between Webex App and Webex Contact Center Desktop is expected to become available as a feature in the next few months, after which changes in Webex (e...
Hey dean.iversen@boystown.org ,
Do you not see the End Conference option in the Agent Desktop when they are in a conference?
Agent 1 should have the option in their desktop to end the conference and continue the interaction with the inbound caller, ...
