Kevin, we just went through this with one of our customers. It appears that based on the location setup in webex control hub that is what determines the server location for where data is stored. If you have multiple locations my understanding is that...
you actually need common area licenses. You should be able to put in a request with Cisco to get them added. Make sure to add them as a device instead of creating a workspace first.
You can check this in the app. Also check what licenses she has applied and her incoming and outgoing call permissions. You could also open a ticket with Cisco on this. Sometimes its just a back end issue with a single users app.
If nothing changed it means that the site admin on your admin account has applied universal settings for the entire organization to not allow it so every time you log back in its re-applied. They would have to go into the admin portal under admin.web...
