Hi all, When I import a user from LDAP or CUCM I am can't login with the password of the user and I must change the Passphrase in the CUAC local,so there is no option to make regular authentication?

When the Agent click decline call in Cisco Webex Contact Center the call not get back to the Queue, the customer transfer to the VM of the agent.   how i can fix it ?

Hi, I configure  VGW to make calls with Webex to CUCM I configure him to work with Webex. I succeeded in making a call from CUCM to Webex but I get cancel when I call from Webex to CUCM.    

Hi, I am trying to activate WebEx SSO with F5 big-IP.I follow the guide https://help.webex.com/en-us/article/ljazkg/Configure-single-sign-on-in-Control-Hub-with-F5-Big-IP and upload the metadata to, after I upload the metadata I make a test and the t...