I think I would approach it like this:Define an empty string variable.Set (Variable name) on successful DB GET stepOr if passing to finesse or another script, set enterprise call info step (variables used)
Do you have an outbound call control group setup? There is some config there that needs to be done. Refer to the UCCX script repository readme and it should detail how that needs to go.
Ah yes. It is a gadget. Linked through Socialminer integration. That's odd they seem uninterested as we are around 10 agents or so on one deployment.I ran through a dCloud scenario and Cisco actually uses Webtext in that scenario. Does MMS and SMS wh...
We are looking into this as well. I called in and while the Sales folks were a little brusk and aggressive, tech support was pretty good. We got a quote for 30 users that seemed very reasonable. Have not done the integration yet but seems not too bad...
I know it's old but i just had to throw this in there. We ran a recovery CD and chose switch versions after the full check. We then shut it down before raid enabled and yanked one of the drives. After doing 30 mins worth of checking and fixing it boo...