Hi,
If you are using a hold step on the script, "User Hold Audio Source" configured on the CCG will come into the picture and CUCM will play the MoH, Make sure the MoH which is being played is not multicast because CTI devices doesn't support multi...
You can enable the trace settings for CUIC to check whats going on.
On Unified CCX Serviceability : Trace > Configuration > Cisco Unified Intelligence Center Services, Looking at the error that you are seeing "CUIC_DATA_PROCESSING" should give us som...
Changing a Display Name on the DN (Trigger) will not change the behavior of what is displayed on the Agent Phone/Finesse because UCCX has the below call flow. Its the CTI port which will be calling the Agent IPCC extension. Trigger DN --> CTI_Port (C...
You can run "netstat -a" on the cmd when logging into jabber to check the active connections it should say ESTABLISHED, If you see TIME_WAIT then its more likely something on the network, Further you can run the packet captures to check.
C:\Users...
If this issue is reproducible every time for any particular report scheduled, Check the Scheduled Report configuration. We generally see this error when no filters are configured in the scheduled report, So make sure the Filters are configured. Try...
