Hello,I am trying to use the dialog object to identify its (or more like its participant's) state. The generic state is easy to fetch but what I am after is a (participant's) state like 'HELD' or 'WRAP_UP'Please provide a short sample code?Thank you ...
Hi Guys,I'm getting that error when trying to compile my project :CoreException: Could not get the value for parameter compilerId for plugin execution default-compile: PluginResolutionException: Plugin org.apache.maven.plugins:maven-compiler-plugin:3...
Hi folks,I have not followed UCCE installation pattern. I had installed Cisco Finesse Server first then CVP and then ICM. reason because of OS Media and SQL media errors. For time saving, I've installed Finesse. Now UCCE components are installed and ...
Our goal is to extract interval data for individual “skills” for forecasting purposes. There is no object type of “Skill” in the UCCE database. Candidates that I was able to identify were Service and Call Type, but from the examples in the document...
Hi.I developed the program using the "AllAgents" for Monitoring AgentStates.It made by JavaCil.jar and CTIOS Toolkit's AllAgents.About once a week sometimes an error occurs.And then My Program is not working. I want to know 1) the workaround2) the ev...
Search behaviour has just become a little strange. Currently, I can search on Context_Country = "renoir" and retrieve a customer when Context_Country actually contains "France".The customer data retruned is --{ "Alias_ID": "default", "Context_...
Like several other posts here, we are having an issue with ANSI_WARNINGS and ANSI_NULLS when trying to create a report definition against a linked server in CUIC 10.x.I understand from previous posts, that we need to have these set on the connection,...
Hey forum,Has anyone had a chance to test Rest_client element? I'm experiencing weird behavior where I'm checking ced against api server, 1st call is fine, then element start throwing errors, and after e.g. 5+ calls app gets stuck, cannot delete app ...
Hi,We are integrating our 3rd party CRM software to Finesse using Java. When an agent logs in to our application we will log the agent in to Finesse (Rest API call) and create a connection to the Notification Service (XMPP).When they log out correct...
Hi,I am using the latest version of contextstore SDK (1.0.7-10011). I am trying to lookup on a customer object. But it does not return me anything. The same code was working fine with previous versions. I am not sure what has changed.I enabled some d...
I see a fairly infrequent but definitely recurrent issue where the plugin update fails, leaving a a corrupt/partial plugin file that has now overwritten the decent (previous) one. The means the CS client application cannot be restarted without manu...
Hi All, This is what I got when I want to repeat an audio for n number of times. In my requirement, I need to prompt a menu which took dtmf as input, if user enter 9 as dtmf , I need to prompt an audio n number of times. The number of itera...
Hi all, I created a menu using VMenuFiled class , but couldn't able to capture the input at menu, and I'm not aware of concept of scratch data in voice element, what it does exactly? it represents the current state of a call this is what I knew abou...
Hi,We currently have a softphone component which talks to the ICM CTI Server and we are in the midst of creating a connector to Finesse for this softphone component. We are using the Finesse REST Web Services as the interface and I noticed that the ...
