Contact Center

Hey.Does anyone have tried to make a workflow in uccx10.5 finesse to a HTTPS address. Im calling a customer survey after the call has finish and that is to an HTTPS address. But this doesn't work.Then i have tried to make it to and HTTP that forwards...

In Finesse, I insert a web page pop up gadget in desktop, when a call arrives, a web page (saying www.google.com) will appear in the gadget, it works ok in IE but not firefox. What should I check to make it enable in firefox. ThanksAndy

Hey everyone,I need some help with improving a query, since it seems like it´s too many characters in it and every night the bottom of it gets lost in Cisco..Here´s a bit of the query I think (and hope) can be reduced the most.As you can see, the Wra...

Is there any limitation in UCCE versions 8, 9, or 10 to having both Finesse and CAD installed and functioning?

Hi, The Footer formula in CUIC CallType Historical all Field Report is not correct. If I have 5 calltype ,   say CallType 1, CallType 2, CallType3, CallType 4 and CallType 5. The Individual summary works great, but the Overall Footer Summary Calculat...

Hi,We are trying to initiate IVR handoff through Finesse agent desktop (Default or through API both). I saw on some cisco document that I have to initiate consult call to some IVR number. Is that this simple or do I need to initiate consult call with...

Hi,I am trying to update some call variables during ringing but I am not getting action=UPDATE_CALL_DATA for the agent. Is this designed in such a way that after agent answer the call then only it can update call variables or did I missed something?A...

My company uses finesse for two call centers. We have an intranet site for our admins where we have useful tools and information. I am wanting to put a page on our admin intranet site with some stats on Finesse. I am looking to start really simple. I...

Does anyone how TalkAutoOutTime is calucated?It is gives very slightly different values to values contained in the AutoOutCallsTalkTime field?Both of these fields are contained in the "Agent_Skill_Group_Interval" Table.The database schema document ex...

HiI'm in the design stage for my first Finesse project and reading the developer guide has me worried.On page 13, in the Pidgin section, the guide states"You cannot be signed in to Pidgin at the same time you are signed in to Finesse as the XMPP even...