Moving from CAD to Finesse - triggering events

[Maxim Denisov]

Hello,

I'm using UCCX and thinking about migrating from CAD to Finesse. There is a corporate CRM which accepts HTTP events and draws web page on CAD integrated browser. How can move this to Finesse? I can configure browser pop action with URLs from HTTP events, this requires no changes on CRM side but on each action Finesse will create new popup and it is uncomfortably. I would like to see CRM page as a tab inside Finesse page but I have no clear vision how to update CRM page on triggered event.

Is there a best practice for this? Please point me in right direction.

Regards,

Maxim

[ewindgat]

You could create a gadget that could be placed in a tab, that would contain your CRM page. There is a sample gadget...

https://developer.cisco.com/docs/finesse/#!sample-gadgets 

You mention a triggered event. Are you referring to a workflow event?

[Maxim Denisov]

Thank you for reply. I saw these sample gadgets and I think iframe is the simplest way to integrate existing CRM but I have no idea how to send event to CRM to update web page upon receiving a call.

Yes I mention workflow event .

[ewindgat]

Lets see if I understand the problem. You would like Finesse to trigger an event with your CRM from a Finesse event?

My first thought is if your CRM has an API for Finesse to access?

Thank you