02-17-2015 08:33 AM
Hello,
I'm using UCCX and thinking about migrating from CAD to Finesse. There is a corporate CRM which accepts HTTP events and draws web page on CAD integrated browser. How can move this to Finesse? I can configure browser pop action with URLs from HTTP events, this requires no changes on CRM side but on each action Finesse will create new popup and it is uncomfortably. I would like to see CRM page as a tab inside Finesse page but I have no clear vision how to update CRM page on triggered event.
Is there a best practice for this? Please point me in right direction.
Regards,
Maxim
03-03-2015 10:04 AM - last edited on 03-05-2021 10:30 AM by dekwan
You could create a gadget that could be placed in a tab, that would contain your CRM page. There is a sample gadget...
https://developer.cisco.com/docs/finesse/#!sample-gadgets
You mention a triggered event. Are you referring to a workflow event?
03-05-2015 09:52 AM
Thank you for reply. I saw these sample gadgets and I think iframe is the simplest way to integrate existing CRM but I have no idea how to send event to CRM to update web page upon receiving a call.
Yes I mention workflow event .
03-10-2015 08:20 AM
Lets see if I understand the problem. You would like Finesse to trigger an event with your CRM from a Finesse event?
My first thought is if your CRM has an API for Finesse to access?
Thank you
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