Hi Ok so I know v12 uses smart licences and I am waiting for the smart account to be activated. My question is, if we are on 10.5 or 11, would we need to buy upgrade licences for 12 if we had all our licences on SWSS? How to we migrate licences f...
Hi Ok so I know v12 uses smart licences and I am waiting for the smart account to be activated. My question is, if we are on 10.5 or 11, would we need to buy upgrade licences for 12 if we had all our licences on SWSS? How to we migrate licences f...
Dears,Could i configure on ISR4321 IVR or Auto Attendant without CUE only on it's IOS?
I have a Jabber that is registering via Expressway to CUCM. It is calling a Internal and PSTN phone. Can someone share some knowledge on: 1. SIP signalling messages and Direction between Jabber and Internal /PSTN phone. 2. RTP flow between Jabber a...
Hi everyone,I have to upgrade Unified communications system CUCM, CUC, UCCX from 9.1.2 to 11.5.I would like to know the step by step procedure to upgrade, I have all the licenses.I have create this step by step:1. Deploy OVA's for version 11.x CUCM, ...
Hi, We are planning to upgrade our UC environment including CUCM, CUC and UCCX. i have following question regarding UCCX upgrade. Can someone please help b answering these question. Thank you in advanced. current version: 8.5.1.11004-25. as we c...
Brand new to Cisco Unified Intelligence Center. I am aware of the RONA field in CUIC.Can anyone tell me the field to use/view when an agent receives a call and sends it back into queue ? As we call it a "flush"?tThank you in advanceMat
I'm building a custom report and I'd like to present current data from sp_ccdr, either by calling it directly or creating a query that pulls the same data. Is there someplace (I'm new to the UCCX system) that tells me what parameters can be passed in...
Hi All, Can someone please help me with Unity Connection 8.0.3.10000-8 and 8.0.3.10000-18 ISO File. I am not able to find it on Cisco site. Also checkd with Cisco Account Manager. They also don't have it. Can someone please upload it somewher...
Hi TeamCan we order Informacast Fusion with CCW ? I noticed that Informacast Advanced in only option in CCW..Also is that Informacast Advance is supporting SMS ?RegdsSasith
I recently discovered Audiotext from CiscoUnityTools.com. This is a very cool tool that give you a structured view of Unity Call Handlers (among other things). There is a feature that was added in version 1.0.45 that will create a Visio graph of th...
I noticed after deploying these appliances, vmware tools were not installed. is it possible to install vmwasre tools on them? I need vmware tools because our nimble storage backups reply on vmware tools for nightly snapshots suggestions please
Hello,I have received a request to look into an app display issue for the Cisco Jabber 11.8 chat window. A visually impaired user has high contrast mode enabled in Windows 10 build 14393. The Jabber chat window displays sent/received messages properl...
Hi All, Some calls are being charge by the Telco especially on mobile number but these calls has 0 duration on the CDR but reflected with 1 second or more on the telco actual invoice/billing report. May we know if what causing this and if there is ...
Hi All, Can someone help me out with PCD recovery. First of all to start with can i use CUCM recovery ISO for PCD as well. Thanks
Hi Everyone I'm currently running CUC 10.5.1 and a few users brought this to my attention today. When users go to check there VM they get 2 ring backs before the prompt that says enter your pin and then at times it goes right into the prompt. So I ch...
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Subject | Author | Posted |
---|---|---|
04-18-2024 04:56 PM | ||
04-17-2024 01:06 PM | ||
04-11-2024 03:24 PM | ||
04-09-2024 09:23 AM | ||
04-02-2024 03:27 AM |
User | Count |
---|---|
7 | |
3 | |
3 | |
1 | |
1 |