Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...

Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it  including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...

Hi All,need some help on how to check maximum agent logged in to any PG and also max number of call hit the CVP in the last week.I am not sure which table on the HDS has this details , I can check the real time data  but not sure on the historical .

Hello all,we have some internal numbers for agents to transfer the calls internally (Calling from Finesse)when they do - it will add some labels and display too long number in reporting and WFM recording also .any idea how to prevent this happening