I've been asked to make simultaneous outbound calls to 4-10 cell phones from our Cisco phone system (UCM 12.5...soon to be 15) then route the first answered call, preferably into a Contact Center IVR then to a person. All subsequent answers to the ca...

Anyone have success using BAT to swap large numbers of phones for the Application user tied to the peripheral gateway of CCE?We're running 12.5 SU6 UCM and 12.5.1 PCCE and we're preparing to send a decent number of users home on the weekend to take A...

We recently enabled OAuth for Jabber (ver 14.1) to support push notifications for MRA.  That's hasn't gone great but really our biggest issue is our custom tab blanking out on the client whenever users swap networks.  We run a 3rd party ACD login scr...

I have a question from a software engineering team asking me if we could use Jabber to launch browser pops when calls come in. Just like what Finesse does via workflow.  Something like a link for our CRM platform with the ANI inserted so it brings up...