Contact Center

Hi Guys,I have a problem with integrated queue activities in PCCE/eGain integration system. We configure two MRD's - separately for Chat activities and Audio/Video activities. For routing we are using ICM script with standard Dialed Number (DN) and Q...

HiWe're trying to debug a project on Call Studio 11 but after the Tomcat starts and connect is pressed, it says disconnected and the debug never starts. The project we created to see the error is very simple with just an audio element and then hangup...

Hi,One of our customers is on UCCE platform with multiple PGs (and Finesse Servers). The customer has a single custom desktop instance connecting to multiple Finesse Servers via the API.As each of the Finesse Servers has its own not ready codes, the ...

Have added couple of Blog about the usage of Studio debugger, sharing it with the devnet.Working with CVP Call Studio DebuggerSet Breakpoints in Call Studio and Custom Code to Debug Apps

Is there a way to invoke the gadget  for testing incoming calls pro grammatically?

We are trying to connect to an Oracle 12C.1 database and want to execute a stored procedures. From what I read we need to create a custom element. Does anyone have the JAVA code for a element that will do this? We are on CVP10.1

  Using Studio V11 and have added a Voice Element to the call-flow.  Making reference to an external DTMF grammar, and I would like to set the max-age attribute in the <grammar> tag.   Is it possible using the GUI to set max-age attribute at the <gra...

Hi all,Does anyone have a screen crawler gadget for Finesse; basically we would like to send broadcast messages to all finesse users via a screen crawler/ticker.Thanks.

Hello, I use Finesse Cisco Finesse 11.5 API. I can get a userinfo's request with jquery ajax from frontend, the codes like this:$.ajax({   url:"http://finesse2.cc.tel.mcra.fr/finesse/api/User/7131000",   async:true,   type:"get",   headers:{   Author...

Hey allHave do I get the refUrl agentId to use in the ucce API from Finesse.If I want to make skill changes to an agent thru the ucce API i have to call "/unifiedconfig/config/agent/<RefUrlagentId>".But if I get the user.getuserId() in finesse i get ...

Is it possible to set a threshold for a field based on values of multiple fields?Such as: State="Not Ready" && Duration>15:00It does not look possible, but thought I'd ask.

Hello,I ran into a small challenge, i must modify the Agent Desktop skin. At this moment orientation is horizontal , but a vertical design would be better for me. Does it possible to modify the GUI or add a new skin (at least re-order the buttons at ...