I've added a new user in Cisco UCCX (an admin role). the user is able to login but cannot access anything. Under the normal headings (ex: System, Tools, etc,) nothing comes up. What am I missing? please help!
- Confused Workforce Analyst
Hi All,I am in the midst of a staged migration between MS OCS 2007 R2 and IM and Presence (9.1.1.41900-1), and have configured Intradomain Federation as an interim for the migration.I have followed the migration guide line by line, and have bi direct...
Good day - I am in the process of getting my 8.7.3 Expressway VM's licensed and I'm having some issues determining where the "Option Keys" need to be applied. I've scoured the internet and the Cisco site for answers but I seem to be getting a lot of...
We are migrating to SIP- AT&T Flexible Reach. I have a question in regards to users that move from one geographical location to another. Many times these users want to keep there same DID from different states. Is there a best practice for the manage...
Is there an integration between Skype for Business 2016 and CUCM in the same fashion as CUCILync? I've tried with 10.7, but I can't get it to work as expected. The two clients act in a very un-integrated way, and are not "joined together" as in previ...
Hi All,
Hope you all are doing well, We have a contact center environments, where we are unable use Extension mobility function for agent login. we have enabled EM service and subscribed serviceability feature. We can see EM services on phone, but u...
Hello - I have a question regarding my IMP publisher on my Cisco UCS220. About a week ago I had to shutdown all of my vm's on this host to replace a faulty hard drive. Actually I didn't have to do that just for the drive, I had to shut down the ucs22...
Good morning. I have a scenario that I need some assistance with. Listed below is my issue and a few questions I have before shutting down servers:
I have two Cisco UCS220 hosts. On one host I have the following servers:
Unity Connection Publisher – ...
Hello!
I hope everyone is having a great weekend. I have a question about IM and Presence. Does anyone know what version of IM and Presence is compatible with Call Manager 9.1.2.14.900-14? Or, is there a patch available to make them work for the ment...
I am learning https://tools.ietf.org/pdf/rfc2327.pdf, and it has the definition of bandwidth (screenshot as below)
Here is a piece SDP log I captured from my test lab.
s=-i=XYZc=IN IP4 hide itb=TIAS:3756000t=0 0a=ice-lite
I have two question rega...
Hello
I'm new to call studio, I'm trying to figure out how can I increase the level of the logs so i could see what went wrong with my applications.
For example, yesterday I was working on a project and I added a few custom elements and everything w...
Greetings all,
I've been tasked with doing some research on Call Handlers in anticipation of rolling the feature out to support our various departments. One thing I've quickly learned from tinkering around, my previous boss who had some experience,...
Hello All, CallManagers (*1 Pub and 2 Subs): v10.5(2) While logged into CUCM-03's Servicibility page I am unable to access CUCM-01 or CUCM-02's Network Services page. I receive the error below:
"Connection to the Server cannot be established(Certif...
On Unity 10.5.2, after listening to the message via TUI, I want to Reply back, that is, call the person who left the voice mail.The user is in a Class of Service that has the 'Users Can Reply to Messages from Other Users by Calling Them' option check...
